Why is my Daraz payout less than my sales?

Updated: September 2026

You sold Rs. 84,000 last week. Daraz paid Rs. 61,300. Nothing was stolen, and in most weeks nothing has gone wrong — but "most weeks" is not "this week", and the only way to tell the difference is to take the statement apart line by line.

Here is what sits between the two numbers, in the order it comes off.

The seven things that come off a Daraz payout

1. Commission. A percentage of the item price, set by the product's category. It is the largest single deduction for most sellers, and the rate is different for mobiles than it is for groceries.
2. Payment fee. A small percentage of the order value, charged on the collection of the money itself.
3. Shipping and delivery charges. What the courier leg costs, which depends on weight and on what the buyer paid toward it.
4. Return and RTO costs. A parcel that came back still costs its delivery legs. This is the line that surprises people most.
5. Promotions and campaign costs. Seller-funded discounts, flash sale participation, free-delivery campaigns you opted into.
6. Sponsored ads. Charged separately from commission, and easy to forget when looking at a sales figure.
7. Withholding tax. Deducted at source. In Pakistan this does not come back to you later — it is gone from the payout, and your books should treat it as a cost rather than as something receivable.

Add reversals, adjustments and the occasional late fee correction, and the gap between "what I sold" and "what arrived in the bank" is rarely one number you can guess.

A worked example

These are illustrative figures, not Daraz's published rates — your own category, weight and campaigns will give different ones. Use the shape, not the numbers.

Now the part that decides whether it was a good week: this parcel also had a cost of goods of Rs. 1,250 and packing of about Rs. 35. So the real profit is Rs. 433, not the Rs. 1,150 that "2,400 minus 1,250" suggests.

That difference — Rs. 717 on one parcel — is the entire reason a seller can be busy, growing, and still not have money at the end of the month.

How to check your own statement

1. Download the settlement file from Seller Centre, not the order report. The order report tells you what you sold. The settlement file tells you what you were paid, and only the second one can be reconciled against your bank.
2. Total the payout column and compare it to what actually landed in your account. Do this first, before anything else. If these two disagree, no amount of per-order analysis helps until you know why.
3. Group the deductions by type. Commission should track your sales as a steady percentage. A month where it jumps is usually a change in what you sold, not a mistake — but it is worth knowing which.
4. Pull the returns out separately. Look at what the returned parcels cost you, not just how many there were.
5. Match each settled order back to a real parcel, and check that every delivered parcel eventually appears in a statement.

The mistakes that cost the most

Reading revenue as income. The number on the Seller Centre dashboard is what buyers paid, before everything above. Treating it as earnings is the single most common reason a Daraz business runs out of cash while looking healthy.

Ignoring returns until they pile up. A returned parcel is not a neutral event that cancels a sale. You paid to send it and you paid to get it back, and if the goods came back damaged you paid for those too.

Not knowing cost per SKU. Without a real cost against each item, no payout can be turned into profit — only into a smaller revenue figure. If you sell fifty products, the useful question is not "did I make money" but "which fifteen of these are losing it", and that needs a per-SKU cost.

Assuming a delivered parcel was paid. Most are. Some are not, and they do not announce themselves. The only way to find them is to check every delivered parcel against the statements — which is exactly the kind of work nobody does by hand twice.

FAQ

Why is my Daraz payout less than my sales?

Because commission, payment fees, shipping, return costs, seller-funded promotions, ads and withholding tax all come off between the order and the bank transfer. On a typical order these together take a substantial share of the item price, and the exact share depends on your category and on which campaigns you joined.

Does Daraz deduct the commission before or after tax?

Your settlement file shows each deduction as its own line, so you can read the order they were applied in rather than assume it. Check the statement itself — the arrangement can differ between order types, and nobody should be reconciling from memory.

Is withholding tax refundable to me later?

Treat it as a cost, not as money you will get back. It is deducted at source and does not return to the payout.

What should I do about a parcel that was delivered but never appeared in any statement?

Find them all first, then raise them together with the order numbers and delivery dates. A single ticket with ten documented parcels is taken more seriously than ten tickets, and you will need the delivery evidence either way.

How long does a Daraz payout take to reach my bank?

It follows your settlement cycle rather than the delivery date, so a parcel delivered near the end of a cycle lands in the following payout. Check the cycle dates on the statement itself — the release status shown against an order is not a reliable guide to when the money actually moves.

Doing this without the spreadsheet

Everything above is a week's worth of Excel, every week, forever. That is what Omnek was built to stop.

You upload the settlement file, and Omnek matches each settled order to the parcel it came from and to the product's real cost — so what you get back is profit per SKU with every fee already taken off, not another revenue number. Delivered parcels that never appeared in a statement are surfaced instead of discovered a year later. And because your Daraz and Choice orders sit on the same stock and the same books as everything else you sell, the profit figure is the whole business, not one channel's view of it.

Everything Omnek does for a Daraz seller is on one page, with the free profit calculator at the top — and the same for Choice, if you supply there too.